1. Overview
This Refund Policy explains when charges for Caller Lookup subscriptions and reports can be refunded and how to ask for a refund. It forms part of our Terms & Conditions and is effective as of August 28, 2026. We decide every refund request on a case-by-case basis, except that duplicate charges are always refunded in full. Nothing in this policy limits any non-waivable rights you may have under the consumer protection laws of the country or state where you live.
2. Your first charge
At checkout you agree to the following: “By continuing and signing up, you expressly acknowledge and agree that you will be charged $29.99 today. Unless you cancel, your subscription will then automatically renew at $59.99 per month (about $2.00/day) until canceled. You may cancel at any time through your account settings or by contacting customer support. Prices exclude applicable taxes.”
The first charge gives you immediate access to your full report. Because the report is a digital product that is delivered right away, we decide refund requests for the first charge case by case. If something went wrong — for example you were charged but never received access, you were charged more than once, or the service failed in a way we could not fix — contact us and we will make it right.
3. Subscription renewals
After your first month, your subscription renews at $59.99 per month until cancelled. We decide refund requests for renewal charges case by case. If you believe a renewal was charged in error — for example you requested cancellation before the renewal date and were still billed — email us and we will review the charge and refund it where our records confirm the error.
4. Case-by-case refunds
We review refund requests case by case. To request a refund, email support@caller-lookup.com within 14 days of the charge from the email address associated with your account, and include the date and amount of the charge and a short description of the problem. We respond within 2-5 hours on workdays and typically resolve requests within a few business days. Approved refunds are issued to the original payment method; depending on your bank, the money may take 5-10 business days to appear.
5. How to cancel and avoid renewal charges
Cancelling is simple and stops all future charges. Use Cancel subscription on our Support page, or email support@caller-lookup.com with the subject "Cancel my subscription", at any time before your next renewal date. We will confirm your cancellation by email. To avoid being billed for the first full period, cancel before your first month ends. After cancellation you keep access to the service until the end of the period you have already paid for; no further charges will be made.
6. A note about chargebacks
If you dispute a charge directly with your bank or card issuer without contacting us first, the dispute process can freeze your account and usually takes far longer than simply emailing our support team. We keep records of purchases, report delivery and cancellation requests and will provide them to the card networks in response to a dispute. Please give us the chance to fix the problem first — in almost every case we can resolve billing issues within a few days, and honest mistakes are refunded without fuss.
7. Duplicate and fraudulent charges
Duplicate charges for the same period are always refunded in full. If you believe your payment method was used on Caller Lookup without your authorization, contact us immediately at support@caller-lookup.com so we can investigate, disable the account involved and refund confirmed unauthorized charges.
8. Changes to this policy
We may update this Refund Policy from time to time; the date at the top of this page shows when it was last revised. Changes apply to charges made after the change takes effect. If you have any questions about a charge on your statement, email us at support@caller-lookup.com.