Frequently asked questions

You start with a phone number instead of a name. Caller Lookup searches public web pages and public records for information tied to that number and puts it in one report.

US phone numbers only, mobile or landline. Numbers from Canada, the Caribbean and US territories such as Puerto Rico and Guam aren't supported.

Your first month includes 1 lookup, and the number you searched at checkout uses it. Each month after that includes 1 lookup: one US number of your choice. Unused lookups don't carry over.

No. A hidden or blocked number has nothing to search.

It depends on what's publicly available for the number. A report can include:

• Possible owner name and photos
• Address and email addresses
• Line type, region and Do Not Call status
• Online accounts linked to the number, such as social, messaging and dating apps
• Data breaches the number appears in

Publicly available web pages and public records. We don't access private communications, accounts or login credentials.

Public sources can be incomplete or out of date, so we can't guarantee every detail. Use a report as a starting point, not proof.

A search that finds nothing doesn't use your lookup.

No. The person you look up is never notified, and your searches aren't shared with them or with other users.

No. We don't offer real-time location, GPS tracking or device monitoring.

No. Caller Lookup isn't a consumer reporting agency, so you can't use it for decisions about credit, employment, insurance, housing or tenant screening, or for any other purpose covered by the FCRA.

Stalking, harassing, threatening or doxxing anyone, or anything illegal. You also can't scrape, resell, republish or bulk-download results, use automated access without our written permission, or probe the site's security. Anyone who does may lose access without a refund.

Email support@caller-lookup.com from your account email and ask us to delete your personal information.

Go to Log in and enter the email you used at checkout. Then use your password, or have a sign-in email sent to you.

In your account. Every number you've unlocked stays there, and you can reopen its report while your membership is active.

Log in, open My Account, then Email and text messages. It shows whether marketing emails and texts are on, and turns either one off with one tap.

Emails about your account and your reports aren't affected. Texts can be turned on only on the text sign-up page, and emails you turned off can be restarted on the email sign-up page.

• Emails: use the unsubscribe link at the bottom of any email, reply to any email with the word unsubscribe, or turn them off in My Account.
• Texts: reply STOP to any text, or turn them off in My Account.

Either way it takes effect straight away. Reply HELP to any text for help.

Use the email sign-up page or the text sign-up page. They are separate: signing up for one doesn't sign you up for the other, and you don't need to be logged in.

Emails are up to 4 per week. Texts are up to 4 messages per month, and message and data rates may apply. Consent isn't required to make a purchase.

Use Contact support or email support@caller-lookup.com. We'll respond within 2-5 hours on workdays.